Return & Refund Policy

1. Overview

This policy covers all refund, return, and cancellation procedures for purchases made through the brritto App. brritto offers two types of purchasable products, each governed by a distinct process:

Digital Courses & Content — Purchased and accessed within the brritto App, processed through Google Play Billing (Android) or the Apple App Store (iOS).
Physical Books — Purchased through the brritto Shop feature within the App and delivered to your address. Payment is made by Cash on Delivery or online through SSLCommerz.

Please read the relevant section carefully based on your purchase type.

PART A — Digital Courses & Content

2. Digital Course Refunds

2.1 How Digital Purchases Work

All in-app purchases of digital courses, content, and subscriptions within the brritto App are processed through:

Google Play Billing — for Android users.
Apple App Store — for iOS users.

brritto does not collect payment details directly for digital goods. All transactions are securely handled by the respective platform.

2.2 User-Initiated Refund

The refund process depends on how much time has passed since your purchase:

Refund process by time since purchase

Within 48 hours: Request a refund directly through the Google Play app, the Google Play website, or the Apple App Store. These are typically processed automatically by the platform.

After 48 hours: Google and Apple direct users to contact the developer. Email us at support@brritto.com. We will review your case and respond within 7 business days.

2.3 Developer-Initiated Refund (via brritto Support)

You may contact brritto directly at support@brritto.com for any refund request, especially after the 48-hour platform window. We review each case individually and, where applicable, process refunds through the Google Play Console. Depending on the situation, we may issue one of the following:

Types of refunds we may issue:

Refund & Revoke: The transaction is fully refunded and access to the digital content or subscription is immediately cancelled.

Refund Only: The transaction is refunded but your subscription remains active until the end of the current billing cycle.

Partial Refund: A specific percentage or amount of the original payment is refunded where applicable.

2.4 Refund Timelines & Fees

Once approved, refunds typically take 1–7 business days to reflect on your original payment method.
For full refunds, Google returns the platform distribution fee to us, so you receive back the full amount you originally paid.

2.5 Subscription Cancellation

Cancelling a subscription (without a refund) retains your access until the end of the current billing period. You will not be charged in the next cycle.
Revoking a subscription (refund with revoke) cancels access immediately upon refund approval.

To cancel a subscription, go to your Google Play or Apple App Store subscription settings at any time.

PART B — Physical Books (brritto Shop)

3. Physical Book Returns, Replacements & Refunds

Payment methods for physical orders. Orders placed through brritto Shop are paid either by Cash on Delivery or online through SSLCommerz, which supports credit and debit cards, mobile financial services (bKash, Nagad, Rocket, Upay), and internet banking. Card and mobile banking credentials are entered on SSLCommerz's own secure, encrypted payment page. brritto does not receive or store your card details at any stage.

3.1 Eligibility for Return or Replacement

A return or replacement request will only be considered if the product is received in one of the following conditions:

Physical Damage: Torn pages, broken covers, or structural damage. Must be reported immediately in front of the delivery person. Claims will not be accepted after the delivery person has left.
Manufacturing Defect: Missing pages, significant printing errors, or binding failures. May be reported within the 48-hour window with a valid unboxing video.
Incorrect Fulfillment: Receipt of a product different from what was ordered. Must be raised at the time of delivery in front of the delivery person.

3.2 Conditions for Acceptance

All return and refund requests must satisfy all of the following conditions:

Physical damage and incorrect item claims must be raised immediately in front of the delivery person at the time of delivery.
Refund requests must be initiated within 48 hours of delivery and must include a video of the unboxing/unwrapping process, with the invoice clearly visible on the package.
The item must be unused and in its original condition, with all original packaging and any promotional freebies (gifts, vouchers, or bonus items) returned intact.

⚠️ Important: Failure to raise physical damage or incorrect item issues in front of the delivery person — or failure to submit an unboxing video within 48 hours — will result in automatic rejection of the claim.

3.3 Non-Eligible Cases

The following are not eligible for return, replacement, or refund:

Items damaged due to customer negligence or misuse.
Requests initiated after the 48-hour eligibility window.
Physical damage or incorrect item claims not raised in front of the delivery person, unless supported by a valid unboxing video within 48 hours.
Change of mind, personal preference, or dissatisfaction with the book content after purchase.

3.4 Replacement Policy

Replacements are subject to stock availability.
For damaged, defective, or incorrect items, both replacement and full refund are applicable options.
If the exact item is out of stock, a full refund of the product value will be offered.
Only one return, replacement, or refund request is permitted per order.

3.5 How to Initiate a Claim

Phone: +880 9677 601084

WhatsApp: 01944 000555

Email: support@brritto.com

In-App: Help / Support section in the brritto App

For reference, standard delivery time is 5 days inside Dhaka and 10 days outside Dhaka. The 48-hour claim window begins from the date and time your order is delivered, not from the date it was placed.

Our delivery partner may arrange a pickup of the returned item. A maximum of 2 pickup attempts will be made. If pickup cannot be completed after 2 attempts, the request may be marked unsuccessful.

3.6 Refund Amounts & Payment Methods

Refundable Amount: Only the product price is refundable. Shipping charges are non-refundable.
Online Payments (SSLCommerz): Refunds are reversed through SSLCommerz to the original card or mobile financial service account used for the purchase. Once brritto releases the refund, the time taken for the amount to appear in your account depends on your card issuer or MFS provider and may take additional working days beyond our processing time.
Cash on Delivery (COD): Refunds are processed via Mobile Financial Services (MFS) or bank transfer. Our team will contact you to collect the necessary details.
Duplicate / Technical Payment Errors: Payments made due to system glitches are fully refunded.
Refund SLA: Approved refunds are processed within 7 to 10 working days from the date the returned item is confirmed as "Received" or "Returned" in our system. Approved replacements are dispatched within the same 7 to 10 working day window, subject to stock availability.

ℹ️ Note: brritto Shop is not obligated to process refunds until the returned item status is officially updated to “Received” or “Returned” in our system.

3.7 Rejected Return Requests

If a return request is rejected, the customer must bear the applicable delivery charge for the rejected return.
If the charge is not settled, the request will remain closed and no further processing will be done.

3.8 Order Cancellation (Physical Books)

You may cancel a brritto Shop order at any time before it has been dispatched for delivery. To cancel, contact us through any of the channels listed in Section 3.5 and provide your order number and registered phone number.

Cash on Delivery orders: No charge applies. The order is cancelled and closed.
Prepaid orders (SSLCommerz): The full amount paid, including any shipping charge, is refunded to the original payment method through SSLCommerz within 7 to 10 working days of the cancellation being confirmed.
After dispatch: Once an order has been handed over to our delivery partner, it can no longer be cancelled. If you refuse to accept the delivery, the order will be returned to us and the applicable delivery charge may be deducted from any refund.
Cancellation by brritto: We may cancel an order if verification fails, the information provided is incorrect, the item is out of stock, or a pricing error is identified. In such cases, any amount already paid is refunded in full within 7 to 10 working days.

4. Contact Us

For any refund, return, or cancellation queries:

Email: support@brritto.com

Phone: +880 9677 601084

WhatsApp: 01944 000555

In-App Support: Help / Support section in the brritto App

We aim to respond to all inquiries within 7 business days.

This Refund, Return & Cancellation Policy was last updated on September 13, 2026

Return & Refund Policy

1. Overview

This policy covers all refund, return, and cancellation procedures for purchases made through the brritto App. brritto offers two types of purchasable products, each governed by a distinct process:

Digital Courses & Content — Purchased and accessed within the brritto App, processed through Google Play Billing (Android) or the Apple App Store (iOS).
Physical Books — Purchased through the brritto Shop feature within the App and delivered to your address. Payment is made by Cash on Delivery or online through SSLCommerz.

Please read the relevant section carefully based on your purchase type.

PART A — Digital Courses & Content

2. Digital Course Refunds

2.1 How Digital Purchases Work

All in-app purchases of digital courses, content, and subscriptions within the brritto App are processed through:

Google Play Billing — for Android users.
Apple App Store — for iOS users.

brritto does not collect payment details directly for digital goods. All transactions are securely handled by the respective platform.

2.2 User-Initiated Refund

The refund process depends on how much time has passed since your purchase:

Refund process by time since purchase

Within 48 hours: Request a refund directly through the Google Play app, the Google Play website, or the Apple App Store. These are typically processed automatically by the platform.

After 48 hours: Google and Apple direct users to contact the developer. Email us at support@brritto.com. We will review your case and respond within 7 business days.

2.3 Developer-Initiated Refund (via brritto Support)

Types of refunds we may issue:

Refund & Revoke: The transaction is fully refunded and access to the digital content or subscription is immediately cancelled.

Refund Only: The transaction is refunded but your subscription remains active until the end of the current billing cycle.

Partial Refund: A specific percentage or amount of the original payment is refunded where applicable.

2.4 Refund Timelines & Fees

Once approved, refunds typically take 1–7 business days to reflect on your original payment method.
For full refunds, Google returns the platform distribution fee to us, so you receive back the full amount you originally paid.

2.5 Subscription Cancellation

Cancelling a subscription (without a refund) retains your access until the end of the current billing period. You will not be charged in the next cycle.
Revoking a subscription (refund with revoke) cancels access immediately upon refund approval.

To cancel a subscription, go to your Google Play or Apple App Store subscription settings at any time.

PART B — Physical Books (brritto Shop)

3. Physical Book Returns, Replacements & Refunds

3.1 Eligibility for Return or Replacement

A return or replacement request will only be considered if the product is received in one of the following conditions:

Physical Damage: Torn pages, broken covers, or structural damage. Must be reported immediately in front of the delivery person. Claims will not be accepted after the delivery person has left.
Manufacturing Defect: Missing pages, significant printing errors, or binding failures. May be reported within the 48-hour window with a valid unboxing video.
Incorrect Fulfillment: Receipt of a product different from what was ordered. Must be raised at the time of delivery in front of the delivery person.

3.2 Conditions for Acceptance

All return and refund requests must satisfy all of the following conditions:

Physical damage and incorrect item claims must be raised immediately in front of the delivery person at the time of delivery.
Refund requests must be initiated within 48 hours of delivery and must include a video of the unboxing/unwrapping process, with the invoice clearly visible on the package.
The item must be unused and in its original condition, with all original packaging and any promotional freebies (gifts, vouchers, or bonus items) returned intact.

3.3 Non-Eligible Cases

The following are not eligible for return, replacement, or refund:

Items damaged due to customer negligence or misuse.
Requests initiated after the 48-hour eligibility window.
Physical damage or incorrect item claims not raised in front of the delivery person, unless supported by a valid unboxing video within 48 hours.
Change of mind, personal preference, or dissatisfaction with the book content after purchase.

3.4 Replacement Policy

Replacements are subject to stock availability.
For damaged, defective, or incorrect items, both replacement and full refund are applicable options.
If the exact item is out of stock, a full refund of the product value will be offered.
Only one return, replacement, or refund request is permitted per order.

3.5 How to Initiate a Claim

Phone: +880 9677 601084

WhatsApp: 01944 000555

Email: support@brritto.com

In-App: Help / Support section in the brritto App

Our delivery partner may arrange a pickup of the returned item. A maximum of 2 pickup attempts will be made. If pickup cannot be completed after 2 attempts, the request may be marked unsuccessful.

3.6 Refund Amounts & Payment Methods

Refundable Amount: Only the product price is refundable. Shipping charges are non-refundable.
Online Payments (SSLCommerz): Refunds are reversed through SSLCommerz to the original card or mobile financial service account used for the purchase. Once brritto releases the refund, the time taken for the amount to appear in your account depends on your card issuer or MFS provider and may take additional working days beyond our processing time.
Cash on Delivery (COD): Refunds are processed via Mobile Financial Services (MFS) or bank transfer. Our team will contact you to collect the necessary details.
Duplicate / Technical Payment Errors: Payments made due to system glitches are fully refunded.
Refund SLA: Approved refunds are processed within 7 to 10 working days from the date the returned item is confirmed as "Received" or "Returned" in our system. Approved replacements are dispatched within the same 7 to 10 working day window, subject to stock availability.

ℹ️ Note: brritto Shop is not obligated to process refunds until the returned item status is officially updated to “Received” or “Returned” in our system.

3.7 Rejected Return Requests

If a return request is rejected, the customer must bear the applicable delivery charge for the rejected return.
If the charge is not settled, the request will remain closed and no further processing will be done.

3.8 Order Cancellation (Physical Books)

Cash on Delivery orders: No charge applies. The order is cancelled and closed.
Prepaid orders (SSLCommerz): The full amount paid, including any shipping charge, is refunded to the original payment method through SSLCommerz within 7 to 10 working days of the cancellation being confirmed.
After dispatch: Once an order has been handed over to our delivery partner, it can no longer be cancelled. If you refuse to accept the delivery, the order will be returned to us and the applicable delivery charge may be deducted from any refund.
Cancellation by brritto: We may cancel an order if verification fails, the information provided is incorrect, the item is out of stock, or a pricing error is identified. In such cases, any amount already paid is refunded in full within 7 to 10 working days.

4. Contact Us

For any refund, return, or cancellation queries:

Email: support@brritto.com

Phone: +880 9677 601084

WhatsApp: 01944 000555

In-App Support: Help / Support section in the brritto App

We aim to respond to all inquiries within 7 business days.

This Refund, Return & Cancellation Policy was last updated on September 13, 2026